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Method

You get figures, not an opinion.

Every engagement follows DMAIC, the structured problem-solving method used in Lean Six Sigma. I define the operational defect in measurable terms, establish a baseline, implement the change, and measure the result.

01The five steps

Define, Measure, Analyse, Improve, Control

  1. 01

    Define.

    Name the operational defect in terms that can be measured.

  2. 02

    Measure.

    Establish the baseline: how the process performs today.

  3. 03

    Analyse.

    Map what actually happens and locate where the process breaks.

  4. 04

    Improve.

    Implement the change: the written procedure, the handoff, the plan.

  5. 05

    Control.

    Measure the result and document the process so the improvement holds.

02The method at work

A trunk show, measured end to end

A completed DMAIC project applied to a Loro Piana textiles trunk show.

The defect
client order specification errors.

The result

  • 84% → 100%client order accuracy
  • 15 of 15VIP appointments converted
  • $94,537in net sales

03Same method, both kinds of work

For the weekly routine and the one-night event

For a recurring operation, the method produces written procedures and an onboarding programme. For an event, it produces a run-of-show, a role and handoff structure, and an escalation procedure. The steps are the same: map the sequence, locate the failure points, document the plan.

What would you measure first?

Tell me the error that keeps repeating. That’s where an audit begins.

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